If you are searching for a better way to bring your website up to par with your competition, you are likely looking for features to set your website apart. 24/7 live chat services for your legal website can help you capture leads at any time of the day, regardless of whether or not you are in the office. If you would like to learn more about our live chat services, please keep reading.
To get a free consultation with our senior legal marketing consultant, please give us a call right away. We also provide free website audits to help you learn about the performance of your legal website.
What is 24/7 Live Chat?
The live chat feature works by popping up in the corner of the webpage that your visitor is on and asking them if they need any help. The live agent then takes their information to be later sent to you in transcript form via email.
It is important to address the fact that these chat operators are not there to provide legal advice. This can hopefully ease any worries you may have had about operators giving inaccurate or bad legal advice. These live chat operators are there to collect contact information for clients who need to talk to a lawyer.
How 24/7 Live Chat Can Benefit You
There are several ways having a live chat can benefit your law firm. You can be able to create a relationship with potential clients without having even spoken to them yourself. A live chat often makes them feel more connected to your practice and can help relieve them from the stress of waiting for any contact from someone who can lead them to help.
Having a live chat also helps you get more conversions from visitors to clients. With them being able to leave case information as well as contact information, you could come into the office and see several leads while you were sleeping, and you did not have to do a thing.
By giving you an affordable way to improve your customer service experience, you are going to be able to save yourself time and money.
Many people who visit websites that have a live chat are satisfied with this type of communication with the business they are contacting. It is a roughly 73% satisfaction rate for customers as reported by 99Firms.
Request a Free Website Audit Today
Do you want to know how your current website stacks up with your competitors? You can learn all about that and a lot more when you request a free website audit from us today. Our website audits provide you with a comprehensive analysis of your legal website.
You do not need to be an analyst to understand the results. We make it simple to follow. Having this knowledge can help you make choices that will increase the success of your website in bringing in new business to your law firm.