Law Firm Live Chat Service
24/7 Website Live Chat For Attorneys
Are you looking for ways to make your law firm’s website more modern, dynamic and engaging? One of the easiest ways to improve your website engagement and capture more client leads is adding 24/7 law firm live chat to your website and starting the conversation with your website visitors in real-time.
Let’s face it, people have become increasingly impatient, and when they are looking for an attorney, they want to be able to make contact as soon as possible, regardless of the time of day.
If a client has an urgent legal matter and needs to contact an attorney immediately, live chat gives them that option 24 hours a day, 365 days a year.
Our law firm live chat service allows you to provide potential clients with instant gratification, so they can rest assured that your firm has received their inquiry, and an experienced attorney will contact them as soon as possible to address their concerns. This prevents them from continuing their search for other attorneys online.
Most attorney websites are reactive and wait for a potential client to fill out a contact form or pick up the phone and call. Our 24/7 law firm live chat service is proactive and invites your website visitors to start the conversation, providing around the clock accessibility to your firm.
How Does Live Chat Work?
When a visitor lands on your website, our live chat representative engages the user and asks if there is anything they can assist with.
If someone is looking for help, we gather a summary of their legal issue, and contact details and let them know that an experienced attorney will contact them as soon as possible to address their concerns.
Our chat agents do not provide legal advice. They ask questions specifically created for your law firm in order to obtain contact information and qualify your leads, while still maintaining the human element your website visitors are looking for.
As soon as our live chat agents complete a conversation, the full transcript is sent to you via email and/or text instantly. All pertinent details and contact information are included so that someone from your office can reach out to the client and assist them with their legal issue.
Our chat agents’ primary function is to help build relationships through conversation and to qualify your leads before your competition ever has a chance to speak with them. Many law firms have seen a 25% increase in conversions from their website after adding live chat.
With the legal industry more competitive than it’s ever been, you need a way to stand out from the competition. Live chat gives you that competitive advantage and can help grow your law firm.
How Can Live Chat Save Me Time & Money?
Our 24/7 law firm live chat service helps attorneys save time and money by providing a cost-effective solution to customer service, that literally works while you sleep. Automating your new client intake and having a detailed summary of their legal issue prior to contacting them will save you valuable time and money performing intake over the phone.
Another important differentiator of our 24/7 law firm live chat service is that it is fully staffed around the clock with both English and Spanish speaking agents that can assist your website visitors at any time of the day.
How often do you go to a website and see a live chat available? Of those, how often do you notice that it says, “live chat currently offline”?
While some firms have realized the importance of providing live chat on their website, many are still using automated robotic services that are only available during regular business hours.
By providing a 24/7 fully staffed live chat service to your law firm website, you will gain a competitive advantage and provide potential clients with another differentiator between you and other attorneys in your space.
Our chat agents will pre-screen potential clients and get a summary of their legal issue, so you know in advance what issue they are facing, and what concerns to address when you contact them. This will save you lots of time performing new client intake.
Another great benefit of adding a 24/7 live chat service to your law firm website is that it improves overall user experience. With live chat, your website visitors no longer have to stop what they’re doing to pick up the phone or send an email when they have a question.
Instead, they can make immediate contact with a live chat agent on your website, and their question will be sent to the office for immediate follow-up.
Our live chat agents are also thoroughly trained on your website and are able to direct your visitors to helpful content and resources on your website.
How Much Does Law Firm Live Chat Cost?
We offer our 24/7 law firm live chat service for a flat-rate, so there are never any surprises at the end of the month. This allows you to pay much less than other pay-per-lead options out there.
In fact, we are so confident in the effectiveness of our law firm live chat service that we offer a free 30-day trial with no credit card required. Never miss a potential client again, sign up today and start converting new clients in your sleep!